Firstline Schools

Family Center

Family Resources

     Includes extensive resources such as primary health care clinics, shelters & housing, addiction services, etc.

Contact your local library to learn more about their homework assistance and tutoring programs:

  • Louisiana Department of Education Family Support Toolbox 

Includes extensive resources such as LEAP Practice Tests, Student Academic Standards, etc. 

     Hotline: (504) 304-5782



Please see your school’s Family Handbook for a complete outline of all FirstLine Schools policies.

Included Below:

  • Student/Parent Grievances Procedures
  • Safety, Restraint and Seclusion Policy
  • Mandated Reporting Policy
  • Title IX
  • Expectant and Parenting Student Rights Policy
  • Student Fees Policy
  • Wellness Policy
  • Pupil Progression Plan


Student/Parent Grievance Procedures 

We share the commitment to accountability that we ask of all our parents and students, and we will address any concerns expeditiously and judiciously. Any parent may bring a complaint to the school director for any reason, including the request to appeal a disciplinary decision. The below process has been established so that students and parents may bring concerns, appeals or complaints to the attention of the appropriate party:

1. If a concern arises from a school situation, students or parents should first discuss it with the teacher, or staff most directly involved.

2. If the students or parents concerned believe that the discussion has not led to a satisfactory conclusion, they may proceed to discuss the matter with a dean of students, assistant principal, or principal in an attempt to reach a solution.

3. If the students or parents believe that the situation still has not been resolved, concerns should be taken to the school director (contact info on the next page). The school director will first investigate the matter to ensure that Steps 1 and 2 have been appropriately documented and completed, then record the complaint and/or appeal and will address any concerns regarding appeal of a disciplinary decision, or any action or inaction taken by the school administration, within three school days of the appeal and within five days from the time the complaint is introduced.

4. If the situation still has not been resolved to the satisfaction of the students or parents, concerns should be directed to the FirstLine Schools network office by U.S. mail at FirstLine Schools, 300 N. Broad Street, Suite 207, New Orleans, Louisiana 70119. You will then be connected to the network director who will provide support: Sivi Domango, Executive Director of Culture (general concerns) or Amanda Sullivan, Director of Student Support Services (Special Education and 504 concerns). The director will record the complaint and/or appeal and address it as quickly as possible and no longer than five school days from the time the complaint and/or appeal is introduced.

5. If, following a conversation and/or meeting with the director of family support services and appropriate parties, the situation still has not been resolved to the satisfaction of the students or parents, the matter should be taken to Sabrina Pence, CEO of FirstLine Schools, Ms. Pence can be reached by phone at 504-941-1827, by email at, and by U.S. mail at FirstLine Schools, 300 N. Broad Street, Suite 207, New Orleans, Louisiana 70119. If still no resolution the matter should be taken to FirstLine Board of Directors through its Parental Concerns and Complaints Committee. The chair of the board, Charles West, can be reached at: FirstLine Schools, 300 N. Broad Street, Suite 207, New Orleans, Louisiana 70119.

The student or parents may request that the Committee appoint an advocate or representative from the respective school who has no direct involvement or conflict with the matter to participate with the Committee to provide any input into the Committee decision. The parent requesting a representative will be required to complete a release of student information form allowing the selected representative to view the student’s information. The appointed person will be required to execute a Confidentiality Agreement to maintain the integrity of the process and to protect any confidential information that may be necessary to disclose. Emergency issues will be dealt with on an as-needed basis. The Committee, as necessary, shall direct the school director or other responsible party to act upon the complaint and report its resolution to the Committee. The Committee shall render a final determination in writing, as necessary. If after presentation of a complaint to the FirstLine Board of Directors Parental Concerns and Complaints Committee, the students or parents believe that the Board, through its Parental Concerns and Complaints Committee, has not adequately addressed the complaint, they may present the complaint to the charter authorizer, the OPSB for grades K-8, which shall investigate and respond. The authorizer shall have the power and the duty to issue appropriate remedial orders to the Board of Directors of FirstLine Schools.


The NOLA-PS Family and Community Specialist can be contacted at (504) 359-5437. For more information on the disabilities discrimination complaint process please see the Family Center of our website ( or visit your school’s front office.


Safety, Restraint and Seclusion Policy

At FirstLine Schools the prevention of crisis incidents and student safety is a top priority. To ensure all students remain physically and emotionally safe at school, teams of qualified professionals and families develop safety and crisis plans to support students in need of additional support and crisis prevention teams are CPI trained each school year.

Restraint is only used as a last resort if a student’s behavior presents a threat of imminent risk of harm to self or others. Only trained FirstLine staff members are authorized to restrain a student. Any type of restraint must be done so that the least amount of discomfort occurs, no physical injury comes to the student, and breathing or the ability to communicate is never disrupted.

Seclusion is a procedure that isolates and confines a student in a separate room or area until the student is no longer an immediate danger to the self or others. Seclusion does not include time-out, suspension, or student requested breaks. Seclusion is only permitted as:

1. A last resort when de-escalation attempts have failed and the student continues to pose an imminent threat to self or others.

2. Necessary to minimize the imminent risk of harm while summoning the assistance of CPI trained personnel, emergency medical service personnel, and/or law enforcement officers when a crime has been committed.
Seclusion used for reasons other than imminent risk of harm and contrary to the above is considered unreasonable and strictly prohibited. Seclusion shall not be used as a disciplinary consequence or to otherwise isolate a student from educational instruction.

3. If an incident of restraint or seclusion occurs, the student’s parent or guardian must be notified immediately. An incident report must be completed, copied, and mailed to the parent or guardian within two (2) school days of the incident. Copies of the incident report will be kept on file at the student’s school and sent to FirstLine Schools’ director of student support services within two (2) days of the incident.


Mandatory Reporting Policy

If there is cause to believe that a child’s physical or mental health or welfare is endangered, all FirstLine staff members are
required by law (Article R.S. 14:403) to file a report to the appropriate agency.
All teaching or child care providers (anyone who provides or assists in the teaching, training, and supervision of a child), as well as organizational or youth activity providers (amongst many other mandatory reporters) must report to the proper authorities instances in which they have reason to believe that a child’s physical or mental health or welfare is endangered as a result of abuse or neglect, or that abuse or neglect was a contributing factor in a child’s death.
DCFS toll-free hotline: 1-855-4LA-KIDS (1-855-452-5437)


Title IX Policy

FirstLine Schools does not discriminate on the basis of sex in its education programs and activities and, accordingly, requires its staff, teachers, employees and students to abide by the requirements of Title IX of the Educational Amendments of 1972 and its implementing regulations. Sexual harassment is a form of sex discrimination and is explicitly prohibited, whether such conduct occurs on or off-campus during or after school hours during or directly related to school-sponsored activities, or at a time and/or place directly related to school functions or an employee’s school-related duties. It is the intent of FirstLine Schools to maintain an environment free from sexual assault and sexual harassment of any kind; therefore, this policy commands that no student shall be subjected to sexual assault or sexual harassment by other students or FirstLine Schools staff or employees. This policy shall be enforced and the accompanying procedures shall be implemented regardless of whether a complaint has been filed with or an investigation has been instituted by any law enforcement agency.

Click here to read our full Title IX Policy and Procedures document.

Questions regarding Title IX can be directed to:

FirstLine’s Title IX Coordinator
Rebekah Cain, Chief Operating Officer
300 N. Broad St. Suite 207, New Orleans, LA 70119
(504) 952-1331

The Office of Civil Rights
U.S. Department of Education
Office for Civil Rights
400 Maryland Avenue, SW
Washington, D.C. 20202-1328


Expectant and Parenting Student Rights Policy

Under Title IX, protections against discrimination on the basis of sex include for those who are expectant or parents.

FirstLine Classes and School Activities

All students must be allowed to continue participating in classes and extracurricular activities even if expecting and regardless of parenting status. This includes participation in advanced placement and honors classes, school clubs, sports, honor societies, student leadership opportunities, and other activities, like after-school programs operated at the school.

Students are allowed to choose whether to participate or not in special instructional programs or classes for expectant or parenting students. Participation is optional, the school cannot pressure any pregnant student to do so. The alternative program must provide the same types of academic, extracurricular and enrichment opportunities as regular programming.

All students must be allowed to participate in classes and extracurricular activities even when expecting and do not require the submission of a doctor’s note (unless the individual FirstLine School requires a doctor’s note from all students who have a physical or emotional condition requiring treatment by a doctor). In accordance with general school policy, all students are required to present a doctor’s note following hospitalization (this is required for any condition or cause, including childbirth).

Expectant students must be provided with reasonable adjustments, like a larger desk, elevator access, or permissions for more frequent trips to the restroom, when necessary because of the pregnancy.

Excused Absences and Medical Leave

Absences due to pregnancy or childbirth will be excused by the school for as long as your doctor says it is necessary.

Returning students from medical leave are allowed the the same academic and extracurricular status recorded before leave began.

Teachers must allow the submission of work after a deadline missed due to an excused absence/medical leave for childbirth. If a grade is based in part on class participation or attendance and class was missed because of pregnancy or childbirth, students should be allowed to make up the missed participation or attendance credits.

Expectant students must be provided with the same special services as students with temporary medical conditions. This includes homebound instruction/at-home tutoring/independent study.


FirstLine Schools must protect expectant or parenting students from harassment based on sex, including harassment because of their pregnancy or related conditions. Comments that could constitute prohibited harassment include making sexual comments or jokes about your pregnancy, calling of sexually charged names, spreading rumors about sexual activity, and making sexual propositions or gestures.

Questions and additional resources regarding Title IX and support for expectant and parenting students can be directed to:

FirstLine’s Title IX Coordinator
Rebekah Cain, Chief Operating Officer
300 N. Broad St. Suite 207, New Orleans, LA 70119
(504) 952-1331

The Office of Civil Rights
U.S. Department of Education
Office for Civil Rights
400 Maryland Avenue, SW
Washington, D.C. 20202-1328


Student Fees Policy

FirstLine Schools provides a range of programming to students across academic, social, extracurricular, athletic, and other domains. As public schools, FirstLine will strive to create these programs with minimal contributions (fees) from families and participating students. All fees requested from families will be communicated to families as early as possible, and a clear waiver process will be made available to ensure no undue economic hardship is caused by student fees. In no case will any fee prohibited by local, state, or federal law be authorized by FirstLine Schools leadership, and in no case will students be denied or delayed admission to any instructional activity due to failure to pay a fee.  Failure to pay any required fee shall not result in the withholding of a student’s educational record, in accordance with R.S. 17:112.

The 2020-21 fees for all FirstLine schools can be found here, this list includes the purpose and use of fees, and the amount of each fee.

Collection of Fees

  • School Leaders (or their designee) will create a description of all fees to be collected by the school within the authorized range for school fees. Schools will make every effort to communicate these fees before the beginning of each academic year and will communicate any updates via the school website, direct family communication, or other appropriate means.
  • School Leaders (or their designee) will collect fees from families and/or scholars. The standard methods of payment are credit card, check or money orders. Cash is not preferred but will also be accepted.  
  • In accordance with FirstLine Schools Financial Policies and Procedures, the school will generate a receipt or other documentation of the transaction for the school’s records and for those of the family.    


Spending of Fees

As a general practice, student fees are designed to offset the cost of programming funded primarily by other funding sources, including recurring per-pupil revenue and philanthropy. School Leaders (or their designee) will determine the appropriate use for funds collected via student fees and will be responsible for clearly communicating these plans to students and families. Typical uses of fees include uniforms, equipment, and transportation for athletic and co-curricular organizations; participation in special events; and other supplementary programming that complement the core mission of the school.

Economic Hardship Waiver

FirstLine Schools seeks to balance fairness (i.e., all participating students should pay the same fee) with equity and an acknowledgment of economic hardship facing many families in the communities that we serve. As such, School Leaders (or their designee) will offer fee reductions and waivers to students and families who complete the following steps:

  • Make a good faith effort to pay the full fee, including by requesting additional time and/or a payment plan.
  • Request a waiver or fee reduction from the School Leader (or designee) in writing via email or letter
  • Provide additional documentation requested by the School Leader (or designee)
  • Commit to informing the School Leader (or designee) if the family’s economic circumstances change and the fee is able to be paid later in the academic year

The Louisiana Department of Education provides the following examples of a family status that may be grounds to grant a waiver: families receiving unemployment benefits or public assistance, including Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income (SSI) or Medicaid; foster families caring for children in foster care; and families that are homeless. School Leaders may use these indicators and other information to make their determination.  Waivers due to economic hardship will be kept confidential by the School Leader to protect student and family privacy. Students who receive a fee waiver will never be discriminated against or overtly identified.

School Leaders (or their designee) will communicate the decision regarding a waiver on a rolling basis directly to families in writing.  All waivers will be kept on file at the school. If audited, all personally identifiable student information will be removed from the waiver.

For appeals of economic hardship fee waivers, parents may contact FirstLine Schools’ CEO, Sabrina Pence.  She can be reached at (504) 941-1827 or .  The appeal should be emailed to the CEO.  


Wellness Policy

FirstLine Schools Wellness Policy includes information on the following:
School Wellness Committee
Wellness Policy Implementation, Monitoring, Accountability, and Community Engagement
Physical Activity
Other Activities that Promote Student Wellness

• To view a list of meals offered at each school site, please visit our “School Menus” page in the Family Center.

Summer Meals Availability (seasonal)

Most Recent Wellness Assessment Results 

• View our upcoming Wellness Committee dates with information on how to participate: Invitation Letter

Wellness Committee Meeting Minutes 


Severe Allergic Reaction (Anaphylaxis) Policy


Severe allergic reactions (anaphylaxis) can be caused by a variety of triggers and most commonly include food & insect stings. Other common causes of anaphylaxis include allergies to latex, medications, and various environmental stimuli.

Pathophysiology and treatment:

Anaphylaxis can affect almost any part of the body and cause various symptoms.

The most dangerous symptoms include difficulty breathing, difficulty swallowing, swelling of mucous membranes and a drop in blood pressure or shock, which are potentially fatal.


  • Epinephrine
  • Antihistamines

Treatment of anaphylaxis is centered on treating the rapidly progressing effects of the histamine release in the body with epinephrine. The allergen should also be removed immediately.

Creating an Allergen-Safe School Environment

  • Protecting a student from exposure to offending allergens is the most important way to prevent life-threatening anaphylaxis.
  • Avoidance of exposure to allergens is the key to preventing a reaction.
  • The risk of exposure to allergens for a student is reduced when the school personnel, medical provider and parent/guardian work together to develop a management plan for the student.
  • Educating the entire school community about life-threatening allergies is important in keeping students with life-threatening allergies safe.

The School Team

  • Director of Student Support Services
  • School Leader
  • School Nurse
  • Teachers



Pursuant to ensuring the health and safety of students, a school nurse or trained school employee may administer auto-injectable epinephrine, as defined in RS 17:436.1 subparagraph (J)(4)(a) to a student who the school nurse or trained school employee, in good faith, professionally believes is having an anaphylactic reaction, whether or not such student has a prescription for epinephrine.

At least one employee at each school shall receive training from a registered nurse or a licensed medical physician in the administration of auto-injectable epinephrine. The school nurse or trained employee may administer the auto-injectable epinephrine to respond to a student’s anaphylactic reaction, under a standing protocol from a physician licensed to practice medicine in the state.

Each public elementary school may maintain a supply of auto-injectable epinephrine at the school in a locked, secure, and easily accessible location. A licensed physician may prescribe epinephrine auto-injectors in the name of the school system or the individual school to be maintained for use when deemed necessary pursuant to the provisions of this policy.


Anaphylaxis Management

Anaphylaxis Algorithm available on-site with emergency medication for direction

  1. Provide necessary precautions and general training for staff on school grounds, the cafeteria, or on school buses
  2. Training by licensed medical personnel/registered nurses for all adults in a supervisory role in the recognition and emergency management of a specific medical condition for specific students;
  3. Create Individual Health Care Plans (IHP), Emergency Care Plans (ECP), 504 Plans, or Individualized Educational Plans (IEP) as indicated;
  4. Have standing emergency medical protocols “to authorize for nursing staff; to administer epinephrine to a student, in good faith, professionally believes is having an anaphylactic reaction, whether or not such student has a prescription for epinephrine, and to train school personnel to administer epinephrine” when the nurse isn’t available, relative to R.S. 17:436.1 (K).
  5. Maintain stock supplies of life-saving emergency medications, as allowed by the laws of Louisiana, such as auto-injectable epinephrine(EpiPens), in all health offices for use in first-time emergencies;
  6. Follow specific legal documents duly executed in accordance with the laws of Louisiana with medical orders regarding the care of specific students with severe life-threatening conditions;
  7. Allow self-directed students as assessed by the school nurse to carry life-saving medication with prior approval by the medical provider, and according to health practice and procedures, as long as duplicate life-saving medication is also maintained in the health office in the event the self-carrying student misplaces their medicines.
  8. Assure that appropriate and reasonable building accommodations are in place to a reasonable degree.

FLS Information and Food Solutions Contact:
Email Rebekah Cain, Chief Operating Officer

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race,
color, national origin, sex, disability, age, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.  
Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits.  Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.

To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027) found online at: How to File a Complaint, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:

(1) mail: U.S. Department of Agriculture
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, SW
Washington, D.C. 20250-9410;

(2) fax: (202) 690-7442; or

(3) email:

This institution is an equal opportunity provider.

Civil Rights Complaint Form 


Pupil Progression Plan 

Louisiana state law (R.S. 24.4) requires local education agencies (LEAs) to establish a comprehensive Pupil Progression Plan based on student performance on the Louisiana Educational Assessment Program with goals and objectives that are compatible with the Louisiana Competency-Based Education Program and which supplements the minimum standards approved by the State Board of Elementary and Secondary Education (BESE). The plan shall address student placement and promotion and shall require the student’s mastery of grade-appropriate skills before he or she can be recommended for promotion. 

The law states that “particular emphasis shall be placed upon the student’s proficiency in grade-appropriate skills which may be considered in promotion and placement; however, each local school board shall establish a policy regarding student promotion and placement.” The law goes on to require the state Department of Education to establish, subject to the approval of BESE, the level of achievement on the fourth and eighth grade LEAP test ⎯in mathematics, English language arts, science, and social studies ⎯needed for students to advance to grades five and nine. BESE must also determine the nature and application of various intervention options to be used when students fail to meet the minimum academic standards approved by the board. 

BESE has established minimum standards in Bulletin 1566 – Pupil Progression Policies and Procedures that relate to placement, promotion, and supports and interventions for students not meeting minimum academic standards. BESE has also approved regulations pursuant to state law that relate to placement and promotion in Bulletin 741 – Louisiana Handbook for School Administrators , which includes but is not limited to instructional time, grading policies, credit recovery, and graduation requirements. These bulletins also adhere to federal and state laws and regulations that govern the placement and promotion of students with disabilities, English learners, and transfer students. 

The purpose of this document is to assist LEAs in developing their required Pupil Progression Plan in accordance with applicable laws and regulations, and to codify LEA policies and procedures related to student placement and promotion. In each section of this document, language that conforms to applicable laws and regulations has been prepopulated. Space is provided for LEAs to add any additional local policies and procedures that fulfill the mandate of the law and support students in acquiring proficiency in grade-appropriate skills. Once completed, submitted to the Louisiana Department of Education, and published locally, teachers shall determine promotion or placement of each student on an individual basis. LEAs may review promotion and placement decisions in order to ensure compliance with their established policy, and reviews may be initiated by a school’s governing body, the local superintendent, or a student’s parent or legal custodian.

Questions about this document should be directed to

You can view our complete Pupil Progression Plan here.